HOW TO MAKE AN EXCHANGE ONLINEDHAKA
You have 15 days from the shipping date to exchange your urban-truth.com purchase for which the standard delivery will be required, payable in cash or bKash. You can exchange your itemâ€™s sizes or colors.
If you prefer to exchange it for a different item, make a new purchase online, and return previous item to the delivery person. The hangtag, barcode and receipt must be intact, and the product condition must be same as when you received it, for all cases.
If a mistake is made on the part of our Shipping & Logistics,such as a wrong size, color or item was sent than the one you have ordered, the exchange is free of delivery cost.
Visit an Urban Truth Store that carries the same department from which your item comes and bring your printed or electronic receipt with you. You can exchange the item in store for free.
If you choose to request an exchange through urban-truth.com, access your order and select the item you wish to return and the size for which you want to exchange it. You have 14 days from the exchange request to return your merchandise. If this period has passed and we have not received the original items, you will be charged for the amount of the items from the second shipment via your original payment method.REMEMBER
Only one exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
The exchange option will not be visible if the purchased item is no longer available.
Online exchanges are not available for purchases made with a gift card.
Any product purchased in stores cannot be exchanged with a product carried online.
If you are registered under the PRIDE INSIDER REWARDS Loyalty Program, your points will get adjusted with your exchange of products.
Any purchase for which you have redeemed your points and/or received discount will not be eligible for an exchange.
Please see our PRIDE INSIDER LOYALTY PROGRAM Terms and Conditions for more information. CLick HereOUT OF DHAKA
We currently do not offer any online exchanges for out of Dhaka city deliveries.