Free standard shipping on orders over tk 3000

HOW TO MAKE AN EXCHANGE FOR ONLINE PURCHASES

INSIDE DHAKA

  • Our corporate exchange policy allows you to only exchange any garment within 15 days of purchase, provided the garment and hangtag is intact and the customer provides the receipt. The product condition must be same as when you received it, for all cases.
  • We only facilitate exchanges for the same product but different sizes, or a different product. The price difference will be collected or reimbursed to you, depending on the invoice value.
  • To exchange your previous order with a different product, please place a new order for the different product first.
  • You have 15 days from the shipping date to exchange your urban-truth.com purchase for which the standard delivery will be required, payable or due in cash or bKash.
  • If a mistake is made on the part of our Shipping & Logistics, such as a wrong size, color or item was sent than the one you have ordered, the exchange is free of delivery cost.
  • If you request an exchange for which the order has no issue, you will be charged for delivery of exchange.
  • If you choose to request an exchange, please contact us on our Facebook or Instagram Messenger with your Name and Order No.

REMEMBER:

  • ONLY ONE EXCHANGE REQUEST CAN BE DONE AT A TIME FOR THE SAME ORDER.
  • YOU MAY ADD UP TO 5 ITEMS PER EXCHANGE REQUEST.
  • JEWELRY CANNOT BE EXCHANGED.
  • THE EXCHANGE OPTION WILL NOT BE VISIBLE IF THE PURCHASED ITEM IS NO LONGER AVAILABLE.
  • ONLINE EXCHANGE WILL NOT BE AVAILABLE FOR ANY ITEM PURCHASED WITH A GIFT CARD.
  • IF YOU ARE REGISTERED UNDER THE PRIDE INSIDER REWARDS LOYALTY PROGRAM, YOUR POINTS WILL GET ADJUSTED WITH YOUR EXCHANGE OF PRODUCTS.
  • ANY PURCHASE FOR WHICH YOU HAVE REDEEMED YOUR POINTS AND/OR RECEIVED DISCOUNT WILL NOT BE ELIGIBLE FOR AN EXCHANGE.
  • Please see our PRIDE INSIDER LOYALTY PROGRAM Terms and Conditions for more information. CLick Here.

OUT OF DHAKA

We currently do not offer any online exchanges for out of Dhaka city deliveries.

HOW TO MAKE AN EXCHANGE FORSTORE PURCHASES

  • Our corporate exchange policy allows you to only exchange any garment within 15 days of purchase, provided the garment and hangtag is intact and the customer provides the receipt. We only facilitate exchanges for the same product but different sizes, or a different product. The price difference will be collected or reimbursed to you, depending on the invoice value.
  • Please go to the counter/ showroom the product was purchased in, and ask the store manager or sales staff to assist you.

REMEMBER:

  • ONLY ONE EXCHANGE REQUEST CAN BE DONE AT A TIME FOR THE SAME INVOICE.
  • JEWELRY CANNOT BE EXCHANGED.
  • THE EXCHANGE FOR A DIFFERENT SIZE OR COLOR WILL NOT BE AVAILABLE IF THE ITEM NO LONGER AVAILABLE.
  • STORE EXCHANGE WILL NOT BE AVAILABLE FOR ANY ITEM PURCHASED WITH A GIFT CARD.
  • IF YOU ARE REGISTERED UNDER THE PRIDE INSIDER REWARDS LOYALTY PROGRAM, YOUR POINTS WILL GET ADJUSTED WITH YOUR EXCHANGE OF PRODUCTS.
  • ANY PURCHASE FOR WHICH YOU HAVE REDEEMED YOUR POINTS AND/OR RECEIVED DISCOUNT WILL NOT BE ELIGIBLE FOR AN EXCHANGE.
  • Please see our PRIDE INSIDER LOYALTY PROGRAM Terms and Conditions for more information. CLick Here.